Shipping & Returns

SHIPPING
FREE Standard delivery on all orders above £10.00.

UK Delivery to the value of £10.00 or less – £4.25
Europe Standard [ Not trackable ] – 25% of basket value or £4.25, whichever is the higher value
Europe Signed For – 25% of basket or £4.25, whichever is higher value, plus £5.30
Rest Of World (excl USA & Mexico) – 35% of basket or £4.25, whichever is higher value, plus £5.30
*We do not deliver items to the USA or Mexico – we recommend you purchase directly from Jane Iredale distributors in the USA.

Delivery charges will be applied at checkout once your delivery details have been entered.

Allow 7 working days for delivery (In-stock items only).

Amending your order
We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. If your order has already been despatched from the warehouse, then you’ll need to return the item following our Returns procedure. If your order hasn’t left the warehouse yet, we may be able to change delivery address details, remove items from your order or cancel it completely. Please contact Darsana Clinic between 9am and 5:30pm, Monday to Friday.

Cancelling your order
If your order has already been despatched from the warehouse, you’ll need to return the item following our Returns procedure in the event of any unwanted products.
If you need to return a product purchased through our site for any reason, you may return the item(s) within 14 days for an exchange or refund. Return acceptance is at the sole discretion of Darsana Clinic

Out of stock items
If the item you’d like is online but out of stock, then you can check availability by calling us on, 07841537647 making sure you have the product details to hand. If your desired product is available then you can place an order over the phone.

Why do we display products that are out of stock online?
We continue to show out of stock products online so that you have access to the product details or so that you can buy it online at a later date once more stock has been delivered.

Missing, incomplete or damaged orders
If your order is incomplete or damaged please log onto your account and visit your orders history. You will be able to click on RETURNS and fill in our online form. Please note this is only available to orders placed within the last 14 days, per our return policy. You can sign into your account here.

RETURNS
RETURNING AN ITEM
Thank you for shopping at the Darsana Clinic Site. If you are not entirely satisfied with your purchase, we are here to help.
If you need to return a product purchased through our site for any reason, you may return the item(s) within 14 days for an exchange or refund. Return acceptance is at the sole discretion of Darsana Clinic. Any returns can be done online via MY ACCOUNT section.
It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to the warehouse and processed.
Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made depending on your request.
Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 5 working days in the UK, depending on your payment method issuer.
How do I return an item?
If you need to return a product purchased through our site for any reason, you will need to log into your Darsana Clinic account and locate your order history. Within your order history, any orders placed within 14 days will have a RETURNS option.
Upon selecting this option, you will able to select a reason for your return.
We ask you to please return your items using a tracked postal service. Should your return be lost or damaged in transit, carriers require that you file the tracer or claim. We cannot be held responsible for returns lost in transit.
Refund policy
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You also need to have the receipt or proof of purchase with proof of purchase within 14 days of receiving your order and we’ll exchange or refund it.
If you’ve changed your mind about your purchase, please return it in its original condition and in the same condition that you received it.
PLEASE NOTE – We can’t offer refunds unless product is faulty.
Shipping
Paying for your own shipping costs for returning your item(s) will be your own responsibility. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Methods of payment and refunds
If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order.
Click here to return items.